Customer Care
We care about the work we do and the people who live in the homes we work on. Our job does not end when the build is finished. We stay to help, support, and put things right if needed. Our Customer Care team is here to make sure any issues are handled quickly and calmly. We speak to both clients and the people who live in the homes, keeping everyone informed at each step.
How We Work
- We speak in a clear and friendly way
- We listen to the problem and record it
- We send the right trade to fix it
- We keep the client updated
- We make sure the work is completed to our customer satisfaction
What We Can Help With
Many of our team have been with us for a long time. They know how to work in homes with care and respect.
Small repair work
Follow-up visits after handover
Fire safety repairs
Outside wall and front face work
Paint and finish touch-ups
Need Help?
If you would like to report an issue or ask a question, please contact our Customer Care team:
Phone: 0203 475 3946
Text / WhatsApp: 07591 339 716
Email: info@bms-london.co.uk
We will reply as soon as we can and arrange the right support.
Our Clients
